NVL Labs is an Equal Opportunity Employer, committed to a diverse and inclusive work environment
Status: Full-time
FLSA Classification: Non-Exempt
Department: Admin
Responsibilities:
- Responsible for supervising staff and functions to ensure the department meets or exceeds company standards of excellence in customer service
- Oversees and ensures effective quality control of all work taking place in the office
- Knows and holds staff accountable to the formal and informal departmental goals, standards, policies and procedures
- Coordinates maintenance and servicing of office equipment to ensure the department’s smooth workflow
- Assists with maintaining calendar and scheduling appointments and meeting rooms
- Handles telephone calls and customer service in a timely, professional, and courteous manner
- Orchestrates sensitive to the interrelationship of both people and functions within the department
- Exercises sound administrative judgment on a continuous basis and assumes responsibility for decisions and outcomes
- Participates in interviewing job applicants for the department and conducts new employee orientations as needed
- Researches and compiles information and reports in an efficient and accurate manner
- Provides support in planning and organizing special events
- Demonstrates excellent oral and written communication skills
- Investigates and works to reconcile grievances and / or resolve complaints from clients
- Provides administrative assistance of a complex nature
- May serve as an office manager in directing a variety of support functions or services
- Maintains required office inventory in an efficient and cost effective manner
- Maintains consistent and professional attendance, punctuality, and appearance
- Performs all duties assigned by the Manager
Qualifications:
- An Associate’s Degree or Equivalent in a closely related field is preferred
- A proven record of building profitable, sustainable client relationships
- At least three years of experience as a client services supervisor
- Business Development experience is a plus
- Excellent written, oral communication, and interpersonal skills
- Must have the ability to work well in a team environment and maintain good working relationships
- Solid Computer knowledge and proficiency in software applications including MS Word, Excel, Publisher, and Power Point
- Must have excellent organizational skills and the ability to multi-task in a fast paced environment
- Requires a minimum accurate typing speed of 50 WPM
Physical Requirements and Working Conditions:
- The functions of this position are performed primarily in an office environment
- Operates a personal computer and other office related equipment
- Regular activities include frequent sitting, standing, walking, reaching, bending, stooping, pushing, pulling, lifting and climbing stairs
- Requires close visual acuity for viewing a computer screen and reading, preparing and analyzing data
- Ability to speak, hear, and communicate clearly while handling telephone calls and customer requests
- Requires repetitive motions of the wrists, hands and fingers for typing at a standard keyboard
- The ability to pinch, pick up, and use pens, pencils and other standard office equipment
- The ability to lift 30 pounds
